Manager of Care Operations

Job Summary

Focusing on optimizing workforce management for pro phone teams, the full-time Manager of Care Operations will coordinate staffing strategies, lead a small team, and drive strategic improvements using innovative technology and data analysis in a remote setting.

Key responsibilities

• Coordinate workforce management for pro phone teams and collaborate with vendor site leadership
• Lead a team in pro forecasting, reporting, and vendor communication while managing priority projects
• Enhance reporting capabilities and leverage insights to inform strategic business decisions

Required qualifications

• Bachelor's degree or equivalent practical experience in operations or strategy
• 2-4 years of professional experience driving measurable results in operations or a related field
• Hands-on experience with business intelligence tools such as Looker or Tableau
• Excellent analytical skills with a strong understanding of process optimization and project management
• Experience in a fast-paced environment with a collaborative approach to cross-functional teamwork