Manager of Claims and Fraud Operations

Job Summary

Leading a team of fraud investigators, the full-time Manager of Claims and Fraud Operations will oversee fraud prevention efforts, ensure compliance with regulatory standards, and drive operational excellence in a remote environment.

Key responsibilities

• Manage and develop a team focused on fraud investigations and loss recovery
• Establish and monitor performance standards aligned with regulatory and operational objectives
• Collaborate with law enforcement and internal stakeholders to enhance fraud detection and prevention controls

Required qualifications

• Bachelor's Degree or equivalent work experience
• 5+ years of banking experience, preferably in operations and fraud prevention
• Prior leadership or supervisory experience
• Strong knowledge of BSA requirements and SAR referral standards
• Experience managing high-volume investigative teams