Manager of Client Service Operations

Job Summary

A company is looking for a Manager, Growth and Client Service Operations.

Key Responsibilities:

• Manage cross-functional projects and process improvement initiatives across the Growth and Client Services organization
• Partner with Sales, Client Success, and Delivery teams to identify and escalate systemic client issues
• Collaborate with internal operational teams to resolve root causes impacting client satisfaction

Qualifications:

• 5+ years of experience in Commercial Operations, Sales/Client Success Operations, or project/program management
• Proven track record of managing operational initiatives and improving processes
• Strong business acumen and systems mindset
• Experience partnering with Salesforce system admins or product teams
• Proficient in Microsoft Excel and PowerPoint; experience with Salesforce, Smartsheet/Asana, and Power BI preferred