Manager of Complaints and Issues

Job Summary

A company is looking for a Manager, Complaints and Issues (Claim CTMs).

Key Responsibilities

• Manage the team responsible for customer complaints and issues resolution, ensuring adherence to quality and regulatory standards
• Analyze trends in customer complaints and recommend solutions to senior leadership
• Provide guidance to team members on complex customer complaints and oversee training and onboarding of new employees

Required Qualifications

• Bachelor's degree required
• 5+ years of related experience
• 2+ years of supervisory experience preferred
• Knowledge of regulatory compliance related to customer complaints
• Experience in managing team performance and collaboration across departments