Manager of Conflicts Intake

Job Summary

Managing the daily operations of the Firm's New Business Intake process, the full-time remote Manager of Conflicts Intake will oversee the Conflicts Researcher and Analyst teams, ensuring alignment with firm policies while driving performance, employee development, and process improvements.

Key responsibilities

• Direct the performance and development of the Conflicts Researcher and Analyst teams, ensuring compliance with firm policies and service standards
• Develop and analyze key performance indicators and operational metrics to evaluate department performance and support data-driven decision-making
• Collaborate with attorneys and other stakeholders to resolve complex conflicts and business intake issues, ensuring high standards of client service

Required qualifications

• Bachelor's degree with a minimum of seven years of relevant experience in law firm conflicts or new business intake
• At least three years of management or supervisory experience
• Proficiency in conflicts searching, new business intake processes, and applicable professional responsibility requirements
• Experience with Intapp or similar automated conflicts software preferred
• Strong analytical skills and proficiency in Microsoft Office Suite, with the ability to learn new software applications