Manager of Continuous Improvement

Job Summary

A company is looking for a Manager of Continuous Improvement.

Key Responsibilities:

• Lead and manage Continuous Improvement Associates, establishing clear expectations for initiatives
• Create policies and protocols that ensure a high-quality experience for contacts and counselors
• Collaborate with department leaders to maintain consistent standards and evaluate the effectiveness of resources

Required Qualifications:

• Master's degree in Public Health or a related field
• Proficiency in Zendesk and Salesforce, with relevant experience in content management and ticketing processes
• At least 2 years of experience writing policies and protocols for crisis intervention
• Experience in healthcare or behavioral health settings, particularly with diverse populations
• Experience leading and developing teams, with strong planning and problem-solving skills