Manager of Correspondence

Job Summary

Overseeing the daily operations of the Correspondence, Collection, and Mailroom teams, the full-time Manager of Correspondence will manage staff, implement process improvements, and ensure optimal performance in a remote setting.

Key responsibilities

• Manage the Correspondence, Collection, and Mailroom teams, including staff training, performance reviews, and disciplinary actions
• Evaluate and implement improvement initiatives to enhance productivity and customer experience
• Monitor and analyze operational data to manage department performance and resolve issues related to patient billing and correspondence

Required qualifications

• High School Diploma or GED; Bachelor's degree in Business or equivalent preferred
• At least two years of supervisory or management experience
• One year of healthcare customer service experience preferred
• Working knowledge of scheduling and workforce management software
• Knowledge of medical billing department processes and customer service best practices