Manager of Correspondence

Job Summary

Managing the correspondence and appeals process, the full-time Manager of Correspondence will ensure regulatory compliance and provide guidance on timely processing while working remotely.

Key responsibilities

• Oversee the drafting and review of correspondence to maintain compliance with NCQA and internal policies
• Analyze reporting and activities to identify trends and recommend improvements for the team
• Lead and manage a team in a cross-functional environment, facilitating onboarding and training efforts

Required qualifications

• Bachelor's degree and 5+ years of related experience, or equivalent experience
• 2+ years of supervisory experience preferred
• Advanced knowledge of NCQA and state Medicaid program requirements preferred
• Advanced knowledge of the appeals process preferred