Manager of CRM Operations
Job Summary
Leading a dynamic team, the full-time Manager of CRM Operations will oversee email and CRM campaign execution across multiple platforms, ensuring high-quality customer communications while remaining hands-on during critical initiatives in a remote setting.
Key responsibilities
- Lead and develop the CRM Operations team, ensuring effective execution and accountability
- Oversee end-to-end email campaign execution, including builds, QA, testing, and deployments
- Serve as a key administrator for Salesforce Marketing Cloud and Pardot, providing technical guidance and troubleshooting
Required qualifications
- Bachelor's degree in Marketing, Communications, Technology, or a related field, or equivalent experience
- 7+ years of experience in CRM, email marketing, or marketing operations, with hands-on email campaign execution
- 3+ years of experience in team leadership within CRM or marketing operations
- Strong hands-on experience with Salesforce Marketing Cloud and Pardot/Account Engagement
- Proficiency in HTML, AMPscript, SQL, and automated workflows
Complete Job Description
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