Manager of Customer Analytics

Job Summary

A company is looking for a Manager, Customer Analytics (Post-Sales) to lead a team of analysts focused on enhancing customer success through data-driven insights.

Key Responsibilities

• Lead and develop a high-performing analytics team to deliver strategic insights and measurable business impact
• Drive strategic insights across the customer lifecycle by partnering with post-sales business leaders to evaluate initiatives and improve customer retention
• Shape decision-making through analytics leadership by providing analytical perspectives that inform business strategy and operational priorities

Required Qualifications

• Proven experience as a people leader in analytics with a strong track record of developing high-performing teams
• Deep expertise in Customer Success and Post-Sales Analytics, with hands-on experience in onboarding efficiency and customer engagement
• Expert-level SQL skills and proficiency with BI and data visualization tools such as Tableau
• Demonstrated expertise in advanced analytics techniques, including performance measurement and predictive analytics
• Strong business acumen with the ability to shape initiatives and develop impactful analytical proposals