Manager of Customer Delivery

Job Summary

A company is looking for a Manager of Customer Delivery to lead their Customer Implementation and Enrollment teams.

Key Responsibilities

• Oversee the full customer onboarding lifecycle, including implementation, training, and software integrations
• Execute onboarding strategies and manage complex projects such as government client integrations and ISV partnerships
• Collaborate with cross-functional teams to ensure aligned delivery and optimize operational processes

Required Qualifications

• Bachelor's degree in business or a related field, or equivalent experience
• 5+ years of experience in customer delivery, onboarding, or implementation leadership in the payments or fintech space
• Proven success managing customer-facing technical teams and complex implementation cycles
• Experience with government clients and integrated software vendors (ISVs)
• Familiarity with payment terminals, APIs, gateways, and compliance frameworks