Manager of Customer Experience Operations

Job Summary

To ensure critical services meet Customer Experience and Payment Integration business needs, the full-time remote Manager of Customer Experience Operations will provide strategic leadership, manage a team for enterprise projects, and drive operational improvements across product and business partner support functions.

Key responsibilities

• Manage team operations and allocate resources to align with corporate and divisional priorities
• Identify and analyze service disruptions, serving as a point of contact during system issues
• Lead initiatives to enhance operational efficiency and reduce administrative costs through cross-team collaboration

Required qualifications

• Bachelor's degree in a related field or equivalent experience
• Minimum of 3 years of management experience with direct report oversight
• Experience with claims and customer service systems, including intake management and system implementation
• Strong ability to translate business needs into operational solutions
• Proven organizational and project management skills