Manager of Customer Onboarding

Job Summary

A company is looking for a Manager of Customer Onboarding.

Key Responsibilities

• Oversee the end-to-end process of provisioning new customer environments and ensure timely completion of setup and onboarding tasks
• Lead, mentor, and develop a global team focused on early customer success and continuous improvement
• Own the operational performance of onboarding ticket queues and refine workflows to enhance efficiency

Required Qualifications

• 5+ years of experience in customer onboarding, support services, or customer success in a SaaS environment
• 2+ years of experience managing a distributed or global team
• Strong operational mindset with experience in SLA-based service delivery
• Proven success in improving process efficiency and implementing automation enhancements
• Data-oriented with experience in KPI management and statistical modeling related to customer retention