Manager of Customer Success

Job Summary

A company is looking for a Manager, Customer Success.

Key Responsibilities

• Lead renewals and expansion efforts, ensuring alignment with sales and driving customer engagement
• Oversee onboarding and implementations, ensuring successful training and support for product lines
• Coach and develop Customer Success Executives, establishing clear operating standards and performance management

Required Qualifications

• 8+ years of experience in Customer Success, Account Management, or related customer-facing roles in B2B SaaS
• 3+ years of experience in people management leading customer-facing teams
• Proven track record in driving renewal and retention outcomes
• Strong operational discipline, including forecasting and system hygiene
• Ability to communicate effectively at the executive level across regions