Manager of Customer Success

Job Summary

A company is looking for a Manager, Strategic Customer Success.

Key Responsibilities

• Onboard and develop a team of Customer Success Managers (CSMs), providing coaching and mentoring
• Empower the team to achieve targets for net renewals, retention, and expansion while focusing on customer outcomes
• Proactively monitor customer health and implement strategies for risk management and upselling opportunities

Required Qualifications

• Proven experience in managing teams and mentoring others
• Ability to thrive in high-pressure environments and meet deadlines
• Experience in articulating technical concepts to diverse stakeholders
• Strong relationship-building skills with the ability to influence management levels
• Experience in cross-functional collaboration with teams such as sales and product