Manager of Customer Support Engineering

Job Summary

A company is looking for a Manager, Customer Support Engineering.

Key Responsibilities

• Ensuring the delivery of an exceptional customer experience at scale
• Setting measurable goals to evaluate and consistently improve CSE team performance
• Handling escalated cases and engaging stakeholders to drive cross-functional improvements

Required Qualifications

• 5+ years experience in a highly technical customer-facing or technical management role
• Experience operating as a technical leader who resolves concerns for developers
• Experience working with a globally distributed, technical support team
• Experience setting and managing KPIs and growth plans for team members
• Technical knowledge within modern application development and deployment