Manager of CX Growth Programs

Job Summary

Driving subscriber retention and brand engagement, the full-time remote Manager of CX Growth Programs will execute and optimize CX-led growth initiatives, including loyalty, gifting, and retention-focused testing, while measuring performance and collaborating cross-functionally.

Key responsibilities

• Execute and manage CX growth programs across brands, focusing on in-box experiences, gifting, and loyalty initiatives
• Translate CX strategy into a prioritized execution roadmap to enhance subscriber health and lifetime value
• Measure and analyze program performance, using insights to inform iterations and scaling decisions

Required qualifications

• 5-7 years of experience in customer experience, retention, loyalty, or growth program management
• Strong understanding of subscriber lifecycle dynamics and churn drivers
• Data-driven decision-making skills with the ability to translate insights into actionable CX initiatives
• Experience in DTC or subscription environments
• Bachelor's degree or equivalent experience