Manager of Dealer Oversight

Job Summary

A company is looking for a Manager, Dealer Oversight (Fraud and Complaints).

Key Responsibilities

• Lead fraud investigation operations and manage complaint investigation processes
• Oversee case management queues, prioritizing investigations based on risk and impact
• Recruit, coach, and develop fraud investigators and complaints analysts

Required Qualifications

• Bachelor's degree in a related field or equivalent work experience
• 5 years of experience in fraud operations, investigations, or complaints management
• 2 years of people management experience leading investigation teams
• SQL skills for data querying and analysis
• Strong understanding of fraud typologies and investigation techniques