Manager of Delivery Operations

Job Summary

To support the improvement of operational workflows, the full-time Manager of Delivery Operations will oversee high-priority initiatives related to staffing, cost visibility, and strategic planning while collaborating with cross-functional teams in a remote environment.

Key responsibilities

• Own and enhance core Delivery Strategy & Operations workflows, focusing on staffing, cost visibility, and operational continuity
• Lead high-priority workstreams, including data stewardship and strategic planning support
• Develop decision-useful dashboards and models to facilitate better resource and operational decisions

Required qualifications

• Bachelor's degree required
• Minimum 5 years of experience in a consulting or operations role, preferably in client services operations
• Strong analytical and modeling skills with the ability to provide clear recommendations
• Experience managing workstreams and stakeholders effectively in fast-paced environments
• Systems-thinking mindset with a focus on automation and AI to improve internal processes