Manager of Digital Communications

Job Summary

A company is looking for a Manager of Digital and Unified Communications Support.

Key Responsibilities

• Oversee daily operational support, maintenance, and performance of digital and unified communications platforms
• Lead support teams and manage workforce management to ensure high service quality
• Serve as the primary liaison with technology vendors to meet organizational needs and performance standards

Required Qualifications

• Bachelor's degree in information systems, business, or a healthcare-related field
• 1 year of direct leadership experience
• 2 years of experience managing support operations for digital, contact center, or unified communications platforms
• Strong vendor management and relationship-building skills
• Excellent project management skills with the ability to prioritize tasks and manage timelines