Manager of Digital Communications

Job Summary

A company is looking for a Manager of Digital and Unified Communications Optimization.

Key Responsibilities

• Oversee the strategic ownership and continuous optimization of contact center and digital health technology platforms
• Collaborate with operations and IT to prioritize enhancements and drive adoption of new functionalities
• Ensure digital and unified communications platforms are reliable, scalable, and aligned with business goals

Required Qualifications

• Bachelor's degree in information systems, business, or a healthcare-related field
• 1 year of direct leadership experience and 2 years in contact center technology or digital platform management
• Experience in leading platform optimization and enterprise implementations
• Strong knowledge of contact center operations and digital engagement tools
• Proven ability to manage complex stakeholder environments and lead cross-functional teams