Manager of Enablement

Job Summary

A company is looking for a Manager, Enablement to lead and scale a team within their Customer Operations department.

Key Responsibilities:

• Manage and develop Enablement Managers and Senior Enablement Managers, providing coaching and performance feedback
• Ensure consistent execution of enablement programs and identify gaps in customer experience and product adoption
• Collaborate with cross-functional teams to align enablement efforts with customer and business needs

Required Qualifications:

• 6+ years of experience in Customer Enablement, Customer Success, or a related field
• 2+ years in a people management or team leadership role
• Demonstrated success in leading enablement programs that enhance product adoption and customer satisfaction
• Experience in a SaaS, B2B, education, or publishing environment
• Proficiency with CRM, LMS, and enablement tools preferred