Manager of Enterprise Client Success

Job Summary

Leading the strategy for Dynatron's most complex and high-value customer relationships, the full-time remote Manager of Enterprise Client Success will own Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) while developing a high-performing team to drive customer engagement, retention, and growth.

Key responsibilities

• Own GRR and NRR performance across the enterprise customer portfolio, developing strategies to increase retention and customer value
• Define and improve the enterprise customer success model, ensuring alignment between high-touch engagement and operational efficiency
• Lead and develop a team of Enterprise Client Success professionals, establishing performance standards and fostering a culture of proactive ownership

Required qualifications

• 8+ years of experience in Customer Success or Enterprise Account Management within a high-growth B2B SaaS environment
• 3+ years of experience directly leading customer-facing teams with a proven ability to drive measurable outcomes
• Strong analytical skills with experience using customer data to inform strategy and decision-making
• Exceptional communication skills with the ability to build credibility with C-level stakeholders
• Experience developing account strategies that connect customer outcomes to retention and expansion