Manager of Fraud Operations

Job Summary

A company is looking for a Manager, Fraud & Dispute Operations to lead and scale fraud and dispute operations while ensuring customer protection and operational efficiency.

Key Responsibilities

• Lead a high-performing Fraud and Disputes Operations team to deliver impactful outcomes
• Own the end-to-end fraud and dispute operations function, shaping efficient scaling and risk controls
• Drive fraud prevention strategies by analyzing transaction data and emerging fraud trends

Required Qualifications

• 5+ years of experience in fraud investigations, dispute operations, or risk management
• 2+ years of people leadership experience in a high-volume, SLA-driven environment
• Proven experience overseeing fraud and dispute operations, including case management
• Hands-on expertise with transaction monitoring systems and fraud detection tools
• Bachelor's degree in Finance, Business, Criminal Justice, or a related field