Manager of Information Operations
Job Summary
Leading a regional field engineering team, the full-time Manager of Information Operations will oversee onsite technical support, high-availability infrastructure management, and centralized service desk performance while working remotely.
Key responsibilities
- Manage day-to-day operations of Technical Support and Field Services teams, ensuring a productive work environment
- Monitor service levels and customer satisfaction metrics, implementing corrective actions to meet performance targets
- Serve as an escalation point for complex technical issues, ensuring timely resolution and communication with stakeholders
Required qualifications
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field
- 6+ years of experience in IT support, systems administration, or a similar technical role
- 2+ years of supervisory or management experience
- Experience in the healthcare, EHR, or practice management software industry preferred
- Broad technical understanding of Microsoft Windows Servers, Cloud infrastructure, and cybersecurity best practices
Complete Job Description
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