Manager of Inside Account Management

Job Summary

Leading a pooled team of Inside Account Managers, the full-time Manager of Inside Account Management will oversee performance metrics, enhance service delivery, and directly manage account activities while working remotely.

Key responsibilities

• Manage and coach a team of Inside Account Managers to ensure consistent service across a portfolio of clients
• Implement and improve workflow adherence, service levels, and automation within the IAM function
• Track team KPIs and customer satisfaction, providing feedback and coaching for continuous improvement

Required qualifications

• Experience managing or mentoring a team in a customer-facing or operations role
• Strong background in account management or client services, preferably in a low-touch engagement model
• Proficiency with CRM tools, reporting dashboards, and automation systems
• Ability to manage performance metrics and drive team-based delivery
• Experience in corporate travel, SaaS, or scaled B2B service environments preferred