Manager of Issue Resolution

Job Summary

A company is looking for a Manager, Issue Resolution.

Key Responsibilities

• Track issue resolution trends and report insights to drive high-quality outcomes
• Identify root causes of recurring issues and implement corrective actions with cross-functional teams
• Collaborate with business owners to support Continuous Improvement opportunities based on root cause trends

Required Qualifications

• Bachelor's Degree in business administration, finance, marketing, or related field
• 7+ years of general business experience, particularly in life, annuity, and/or disability claims
• 7+ years of experience in Customer Service and Issue Resolution
• 3+ years of people leadership experience
• Life insurance certifications (e.g., LOMA, ICA) preferred