Manager of Member Services

Job Summary

A company is looking for a Manager, Member Services Optimization.

Key Responsibilities

• Drive initiatives that improve operational performance and enhance member and provider experience
• Identify and prioritize high-impact opportunities using a structured, data-driven approach
• Design and implement systems and operational enhancements to optimize efficiency and service delivery

Required Qualifications

• 5+ years of experience in process improvement, operations leadership, or consulting
• Strong understanding of member and provider services or call center operations
• Experience in the healthcare industry, particularly with health insurance plans
• Expertise in data analysis, process mapping, and operational design
• Experience in a high-growth, fast-paced environment