Manager of Member Services
Job Summary
Leading a team of Supervisors and Member Service Guides, the full-time Manager of Member Services will enhance the member experience by driving team performance, managing operational initiatives, and leveraging data insights in a remote environment.
Key responsibilities
- Build, coach, and develop a high-performing team to ensure engagement and growth
- Utilize data and insights to identify improvement opportunities and drive operational excellence
- Lead cross-functional projects and initiatives to enhance the member journey and service quality
Required qualifications
- 3+ years of experience leading teams in a customer-focused or healthcare environment
- Proven success in coaching and developing team members toward performance outcomes
- Strong project management skills with experience in driving initiatives from concept to execution
- Ability to navigate and lead teams through fast-changing and ambiguous environments
- Enthusiasm for AI and emerging technologies with a focus on improving team effectiveness
Complete Job Description
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