Manager of Membership Support

Job Summary

A company is looking for a Manager, Membership and Client Support.

Key Responsibilities

• Oversee the operational performance and growth of the membership program, ensuring a seamless client experience
• Lead and manage a team of Client Support Representatives, establishing service standards and performance metrics
• Administer technology platforms related to membership management and collaborate cross-functionally to enhance program effectiveness

Required Qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field
• 4+ years of experience managing subscription, loyalty, or membership programs
• 3+ years of people management experience, preferably in client/customer support or operations
• Strong operations mindset with experience in building scalable processes
• Tech-savvy with experience across multiple software platforms and a quick learner of new technology systems