Manager of Membership Support

Job Summary

To support a growing veterinary network, the full-time Manager of Membership Support will oversee the operational performance and continuous optimization of the membership program, manage a team of Client Support Representatives, and collaborate cross-functionally to enhance client experience and program growth, with a hybrid work arrangement of remote work and two days in-office in Austin.

Key responsibilities

• Accountable for the performance of the membership program, including new member acquisition and retention
• Leads a team of Client Support Representatives, establishing service standards and improving operational workflows
• Oversees the administration of membership management platforms and collaborates with IT and Product teams for technology enhancements

Required qualifications

• Bachelor's degree in Business, Marketing, Communications, or a related field
• 4+ years of experience managing subscription, loyalty, or membership programs
• 3+ years of people management experience in client support or operations
• Strong operations mindset with experience in building scalable processes
• Experience in the Veterinary Services or Pet Care industry is a plus