Manager of Merchant Operations

Job Summary

Leading a team of Implementation Managers and Merchant Operations Specialists, the full-time remote Manager of Merchant Operations will oversee end-to-end merchant onboarding, payment gateway configuration, and ongoing operational support while driving continuous process improvement and managing departmental risk and compliance.

Key responsibilities

• Guide Implementation Managers in overseeing merchant onboarding from sales handover through go-live and Client Services transition
• Monitor performance metrics, conduct audits, and partner with underwriting and risk teams on merchant reviews and compliance issues
• Identify process improvements and maintain departmental accountability for service level agreement adherence

Required qualifications

• High School Diploma or equivalent
• Minimum 5 years of experience in payment processing and managing merchant onboarding or implementation workflows
• At least 2 years of experience in a people management or team lead capacity
• Deep knowledge of payment processing ecosystems, including gateway platforms and compliance requirements
• Proficiency with project management tools and CRM/ticketing systems