Manager of Operations Systems
Job Summary
Seeking a hands-on technical owner, the full-time Manager of Operations Systems will manage and optimize contact center systems and workflows, automate processes, and support system integrations in a hybrid role based in Southern California.
Key responsibilities
- Own, configure, test, and optimize contact center and CRM platforms, including IVRs and workflows
- Design and build automation workflows to streamline operations and improve efficiency
- Support integrations between various business systems and establish scalable standards for new programs
Required qualifications
- 4+ years of experience with contact center systems, CRM platforms, or operational technology
- Hands-on experience with platforms such as Genesys Cloud, Salesforce, or HubSpot
- Proficiency in designing IVRs, queues, and contact center workflows
- Experience in building automations, workflows, and integrations
- Familiarity with healthcare, Medicaid, or member services is a plus
Complete Job Description
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