Manager of Partner Care

Job Summary

Leading a team of Partner Care Advocates, the full-time Manager of Partner Care will oversee daily operations, performance management, and partner support in a remote environment, ensuring high-quality service delivery and partner satisfaction.

Key responsibilities:

• Manage daily operations of the Partner Care team, including workload distribution and performance management
• Champion a partner-centric service culture by monitoring partner feedback and ensuring proactive support
• Execute operating procedures and recommend process improvements to enhance partner experiences and team efficiency

Required qualifications:

• 6+ years of experience in customer success, partner operations, or related fields
• 2+ years of leadership experience managing customer-facing or partner support teams
• Strong understanding of service delivery and escalation management in a financial services context
• Proven ability to coach and develop team members while managing performance
• Excellent analytical and decision-making skills to drive operational improvements