Manager of Partner Success

Job Summary

To build a global partner success team, the full-time Manager of Partner Success will lead and coach a newly formed squad of specialists, focusing on enhancing partner onboarding and retention while working remotely.

Key responsibilities:

• Hire, lead, and coach a global team of 7-8 Partner Success Managers, fostering a high-performance culture across time zones
• Analyze churn indicators to identify trends and lead process improvements that enhance partner experiences
• Design and implement global playbooks to ensure 85% of new partners are fully set up within their first 16 days

Required qualifications:

• 3+ years of experience leading teams in customer success, enablement, or account management
• A proven track record of building teams or processes from scratch
• Experience with data and trend analysis to develop strategic action plans
• Strong communication skills with a direct and candid style
• Experience in the MSP or cybersecurity space is a significant plus