Manager of Partner Success
Job Summary
Leading a team of Customer Success Managers, the full-time Manager of Partner Success will oversee client outcomes and team performance, focusing on retention, growth, and satisfaction targets while working remotely.
Key responsibilities
- Lead, coach, and develop a team of Customer Success Managers to meet or exceed individual KPI targets
- Own team-level hiring, onboarding, training, and performance management, including conducting performance reviews
- Design and implement proactive retention strategies based on systemic churn risk patterns across the partner portfolio
Required qualifications
- Minimum of 8+ years in a client-facing role with at least 3+ years of direct people management experience
- Proven track record of owning retention, growth, and satisfaction KPIs at a team or portfolio level
- Strong conflict resolution and relationship-building skills, with experience in a fast-growing B2B environment
- Demonstrated success in building and developing a team accountable to performance targets
- Strong computer literacy with CRM systems and reporting/dashboard tools
Complete Job Description
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