Manager of Patient Engagement Operations

Job Summary

A company is looking for a Manager of Patient Engagement Operations.

Key Responsibilities

• Manage and support teams responsible for patient enrollment, engagement, and experience
• Track productivity and performance metrics, summarizing insights for senior leaders
• Evaluate workflow and script effectiveness, providing recommendations for improvement

Required Qualifications

• 2-3 years of experience managing operations in care management or patient enrollment
• 5+ total years of relevant healthcare experience
• Experience with process design, workflow optimization, and change management
• Background working in or with a patient contact center
• Familiarity with patient and practice engagement principles