Manager of Premier Accounts

Job Summary

Managing a team of Enterprise Solution Managers, the full-time remote Manager of Premier Accounts will oversee deliverables, handle customer escalations, and maintain strong client relationships to ensure high satisfaction and service improvement.

Key responsibilities

• Manage a team of Enterprise Solution Managers and track deliverables to ensure account health
• Conduct Quarterly Business Reviews and lifecycle management audits to align services with client needs
• Establish trusted relationships with customers and internal teams to drive service improvements and resolve escalations

Required qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• 10 to 12 years of professional IT experience, including at least 5 years in people and team management
• Technology certifications preferred, such as MCSE, CCIE, or equivalent
• 3+ years of experience in Disaster Recovery Design and Solutions
• Familiarity with multiple infrastructure components, including virtualization and networking technologies