Manager of Premier Accounts

Job Summary

Managing a team of Enterprise Solution Managers, the full-time remote Manager of Premier Accounts will oversee deliverables, handle escalations, and maintain customer relationships while ensuring high levels of service and satisfaction.

Key responsibilities

• Manage and track the performance of Enterprise Solution Managers to ensure deliverables meet customer expectations
• Conduct Quarterly Business Reviews and lifecycle management audits to align account status with service management policies
• Build trusted relationships with customers and internal teams to drive service improvements and manage escalations effectively

Required qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field
• 10 to 12 years of professional IT experience, including 5 years in people and team management related to Enterprise Architecture/Engineering
• At least one professional certification (e.g., ITILv3, TOGAF, PRINCE2) or equivalent experience
• Bilingual fluency in Japanese and English
• Experience with disaster recovery solutions and technologies such as Zerto, Veeam, and virtualization platforms