Manager of Priority Support Engineering

Job Summary

A company is looking for a Manager, Priority Support Engineering.

Key Responsibilities:

• Build and lead a diverse, globally distributed team of Designated Support Engineers
• Foster a customer-centric mindset and ensure end-to-end ownership of critical customer incidents
• Collaborate with cross-functional teams to translate customer feedback into service improvements

Required Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• 6+ years of technical support and service management experience
• 4+ years of direct management experience in enterprise support environments
• Experience in data warehousing, cloud computing, or related technologies
• Strong technical aptitude with hands-on experience preferred