Manager of Product Support

Job Summary

A company is looking for a Manager, Product Help Center.

Key Responsibilities

• Build, scale, and lead a high-performing support team across multiple channels
• Develop and execute a comprehensive support strategy for internal and external users
• Ensure compliance with healthcare privacy regulations and collaborate with cross-functional teams for continuous improvement

Required Qualifications

• 6+ years of experience in customer/product support or service operations in health services
• 1-2 years of management experience
• Proven track record of scaling support operations in a fast-paced environment
• Strong understanding of support technologies and ticketing platforms
• Data-driven approach to decision making with strong analytical capabilities