Manager of Professional Services

Job Summary

A company is looking for a Manager, Professional Services.

Key Responsibilities

• Provide leadership, coaching, and performance management to team members
• Prioritize and manage team activities and projects aligned with CoE goals
• Coordinate inter-departmental activities to ensure project execution and customer satisfaction

Required Qualifications

• BS/BA in a technical or business field; MBA preferred
• 15+ years of professional experience
• 3+ years of management experience in a matrixed environment
• Strong understanding of contact center operations and AI technologies
• Proficiency in project management methodologies and tools