Manager of Reliability Operations

Job Summary

Leading the evolution of incident management and reliability practices, the full-time remote Manager of Reliability Operations will oversee incident response, drive accountability and learning, and ensure operational excellence across a complex platform ecosystem.

Key responsibilities

• Continuously improve incident management and establish clear standards for incident declaration and communication
• Own post-incident reviews and translate incident trends into actionable reliability improvements
• Operate across diverse environments and provide data-driven reporting on availability and operational performance

Required qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience)
• 7+ years of experience in systems operations, site reliability, or platform engineering
• 2+ years of experience leading teams or major operational functions
• Proven experience managing incidents in a 24/7 production environment
• Strong background in troubleshooting, root cause analysis, and operational improvement