Manager of Resy Support

Job Summary

A company is looking for a Manager, Resy Support.

Key Responsibilities

• Lead and mentor a team of customer service representatives, fostering a culture of excellence and accountability
• Develop and maintain customer service policies and procedures, ensuring compliance with standards and regulations
• Collaborate with product teams to support new Resy features and analyze support data to identify performance metrics and areas for improvement

Required Qualifications

• Minimum 3 years in a post-sale Customer Success role
• Experience working with Product and Engineering teams
• Strong understanding of hospitality operations and industry expertise
• Self-motivated and adaptable to a fast-paced work environment
• Creative thinker with a customer-centric mindset