Manager of Review Programs

Job Summary

A company is looking for a Manager, Review Programs to oversee product review and ratings health across all channel listings.

Key Responsibilities

• Own product review and ratings health, optimizing existing programs and implementing new initiatives
• Define and execute channel-specific review strategies while addressing root causes of negative reviews
• Lead cross-functional partnerships to build a culture understanding the importance of reviews and manage reporting and analytics

Required Qualifications

• Bachelor's degree or equivalent experience with 3+ years in e-commerce, focusing on product reviews and ratings
• Familiarity with e-commerce review sampling programs like Amazon Vine and BazaarVoice
• Experience in managing high-impact projects and balancing multiple priorities
• Strong strategic planning skills and advanced proficiency in Excel for data analysis
• Experience with SQL and business intelligence tools like Power BI is preferred but not required