Manager of Scale Customer Success

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, Jun 04, 2024
This job expires in: 17 days

Job Summary

A company is looking for a Manager of Scale, Customer Success - Remote.

Key Responsibilities:
  • Lead and mentor a team of Customer Success Managers
  • Develop strategies for customer engagement, retention, and expansion
  • Collaborate with cross-functional teams to align on customer needs and priorities

Required Qualifications:
  • Experience in b2b Customer Success role
  • Experience in change management and exceeding revenue targets
  • 2+ years of managing individual contributors
  • Strong perspective on digital customer success strategies
  • Proven track record of driving customer satisfaction and retention

COMPLETE JOB DESCRIPTION

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