Manager of Service Delivery

Job Summary

Managing and overseeing account service delivery team operations, the full-time remote Manager of Service Delivery will ensure that products and services are delivered according to project schedules while enhancing client relationships and identifying service improvements.

Key responsibilities

• Oversee account service delivery team operations to ensure timely delivery of products and services
• Collaborate with account teams to develop demand forecasts and assist in planning and delivering end-to-end services
• Identify service improvements to enhance client satisfaction and support proposal teams with service offerings integration

Required qualifications

• Substantial leadership or supervisory experience in support services, project leadership, or program management within the technology industry
• Working understanding of the healthcare technology industry and its products
• Strong executive presence with excellent written and oral communication skills
• Experience in managing projects, financial budgets, and forecasting
• Ability to lead and motivate diverse teams to deliver high-quality results