Manager of Services Advisors

Job Summary

To enhance the customer experience, the full-time Manager of Services Advisors will manage a team that scopes training, consulting, and technical assistance engagements, focusing on accuracy and continuous improvement while working in a predominantly remote environment.

Key responsibilities

• Manage and develop a team of Services Advisors, driving performance and continuous improvement in scoping services engagements
• Identify and implement AI-powered tools to automate processes and enhance the scoping and estimating workflow
• Present scope of work and timelines directly to customers, supporting Sales in closing deals as needed

Required qualifications

• 3-5 years of experience in a client-facing, sales support, or professional services role
• Experience as a people leader with a track record of driving innovation within a team
• Demonstrated interest and aptitude for AI tools to improve workflows
• Experience with APIs, database technology, and integration strategy
• Exceptional speaking, facilitation, and presentation skills