Manager of Success Operations

Job Summary

A company is looking for a Manager of Success Operations to serve as a strategic partner and operational builder for their Success organization.

Key Responsibilities

• Develop operational strategies to maximize impact on revenue, activation, and retention
• Own headcount and capacity forecasting models for staffing plans and budget requirements
• Deploy AI automation and optimize tech stack to enhance agent efficiency and scale workflows

Required Qualifications

• 10+ years in Customer Success Ops, Marketplace Ops, Revenue Ops, BizOps, or similar roles
• Experience in a marketplace, gig economy platform, or fast-moving consumer or SMB ecosystem
• Strong executive presence with the ability to influence C-level stakeholders
• Experience with tools and workflows across Salesforce, Gainsight, Looker, or similar systems
• Proven success in leading teams of operators or analysts across product and GTM