Manager of Success Teams

Job Summary

A company is looking for a Manager, Success Teams.

Key Responsibilities

• Lead daily operations of the Success Team and supervise Coordinators managing inquiries from stakeholders
• Oversee the centralized intake of inquiries and ensure requests are logged and routed through support channels
• Establish and monitor service standards, ensuring the team meets response expectations consistently

Required Qualifications

• Experience leading a service-based team handling high-volume inquiries or customer support
• Demonstrated ability to manage support operations and escalation workflows
• Strong operational leadership skills to establish processes and improve workflows
• Experience with ticketing or case management systems
• Ability to analyze support data to inform operational improvements